Good Performances Bring Results

It’s never been easy being a QPR fan. I’ve seen it all.  Since 2000 I’ve experienced three promotions, three relegations, two play-off finals, an injury time winner at Wembley, 15 managers and 5 owners (I think!). A rollercoaster of emotions and frustrations interspersed with moments of joy. Ask any QPR fan and one of the […]

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Frozen in Time

My sister would have celebrated her 50th birthday today.   I say celebrated ‘today’ but she would have found a way to make it last at least a week.  Seema had an incredibly ability to enjoy life to the full and infecting others around her with that vitality and spark.   She made everyone smile. […]

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The Secret to My Success

I suffer with an ongoing back condition.  Years of abuse and misuse have caused various weaknesses and discs that are degenerating. A back spasm is agonising.   It can leave me on the floor gasping in pain.  And after 30 years of hurt (not quite England football hurt) you’d think I’d be used to it by now. No. Before […]

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Lessons from the ice

A couple of weeks ago today I was standing on a cliff edge looking over yet another incredible view that makes up the Icelandic landscape. It’s the sort of place that inspires you to quickly run out of superlatives when describing it. The experience was organised by The Bucket List Company who take people all […]

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Elsa was right…

At this month’s client round table meeting the topic focussed on delivering great customer experiences. Not service but experiences.   I’m biased, but it was a great session with plenty of energy, debate and interaction. I shouldn’t be surprised as I have collected a group of great people around the table, doing great things.   We […]

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Trust Yourself

I spent some time recently with a young person who’s been offered a second opportunity to apply for a medical apprenticeship. The standards are high and there are far fewer places than applicants. He really wants this place. You can tell it’s a burning desire – it’s all consuming. He did a great interview first […]

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Free Lunch

You’ve heard the old saying “there’s no such thing as a free lunch”. My football club, QPR has recently been securing deals with local businesses in what seems to be an effort to reestablish its community presence. Long overdue but welcome. One of these partnership ideas is 10% off food and drink at local pubs. […]

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Lights, Camera, Action

Lights, Camera, Action I’m sure you’ve come across this phrase before.  I’m always intrigued by it as there’s an underlying piece in those three words when it comes to business that is equally frustrating, and sometimes inspiring. I prefer to be inspired. I see too many business owners focussed on the first two of the above […]

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Groundhog Year

Insanity was described by Einstein as: “Doing the same thing over and over again but expecting different results”. It’s easy to do. You’ve probably set plans for this year, prepared a budget, perhaps even thought about some BHAG’s (ask me what that is if you don’t know). But it’s YOU that needs to change if […]

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Flying High!

As we step back into building our businesses over the next few weeks and months, I thought I’d share a conversation I had with a client just before Christmas. He was reflecting on the progress he and his business had made over the past 12 months and we got to talking about flying.   He’s […]

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