Good Performances Bring Results

Group of men at football match celebrating a good performance

It’s never been easy being a QPR fan.

I’ve seen it all.  Since 2000 I’ve experienced three promotions, three relegations, two play-off finals, an injury time winner at Wembley, 15 managers and 5 owners (I think!).

A rollercoaster of emotions and frustrations interspersed with moments of joy.

Ask any QPR fan and one of the top reasons for supporting the club is that we have always had a togetherness between players, managers, fans and style of football.  We know what we like seeing and the club has consistently delivered on that.

Except in recent years, it hasn’t. 

There’s been moments, the odd season here and there but overall, it’s been like forcing yourself to go to the cinema every week and occasionally seeing something you like.

The rest is rotten tomatoes.

In recent months (and I whisper this); there appears to be a change in the air.  A hint of purpose, style and direction.

A CEO who’s making decisions based on data, not desire.

And a manager who understands what the customers want and is determined to deliver it.

There are two consistent themes I’m hearing from him  – ‘there’s always room for improvement’ and ‘performance trumps outcome’.

I love this.

Our manager, Marti Cifuentes (he eats paella and drinks Estrella don’t you know) is a keen advocate of focussing on micro improvements to deliver over time.

Every single interview he does is focussed on whether the performance was good enough.  Good performances, delivered consistently with 1% improvements will bring results. 

He’s creating performance habits; he’s creating foundations for future success.

There’s a lot to be taken from this approach.

Setting performance goals with good business habits rather than idolising outcomes will ultimately deliver results.

Sometimes you’ll have micro failures, like QPR did last week, losing at home to the second worst team in the league.

But one loss doesn’t mean failure if you learn from the mistakes made and apply those learnings to the next performance.

You don’t win all the time.  You can control those habits, the process and the performance and built a foundation for long-term success.

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