Tagged: customer journey

Free Lunch

You’ve heard the old saying “there’s no such thing as a free lunch”. My football club, QPR has recently been securing deals with local businesses in what seems to be an effort to reestablish its community presence. Long overdue but welcome. One of these partnership ideas is 10% off food and drink at local pubs. […]

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I’m looking for Joanne…

This morning, a random parcel turned up, delivered by our DPD driver Osman. Osman is cool, he knows to try the doorbell and if we don’t answer he leaves parcels in the porch. Lovely. Today was a rare occasion where we answered the door and we were handed the package. Rarely a day goes by […]

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The Dreaded No Caller ID

I don’t know about you, but I tend to ignore any calls that come from withheld numbers or when my phone simply says ‘No Caller ID’.    99% of the time it’s someone telling me I’ve been in a car accident (I haven’t), I need to claim PPI (I don’t) or there’s some urgent insurance […]

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How can I ensure customer satisfaction?

On the 27th of May earlier this year, I proposed to Kay.      We were in her favourite place in the UK, Holkham Bay on the North Norfolk Coast.  Josie and I planned the whole event together and when we asked the question, it was from us, rather than just me.       The only […]

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