Tagged: customer service

Free Lunch

You’ve heard the old saying “there’s no such thing as a free lunch”. My football club, QPR has recently been securing deals with local businesses in what seems to be an effort to reestablish its community presence. Long overdue but welcome. One of these partnership ideas is 10% off food and drink at local pubs. […]

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The Dreaded No Caller ID

I don’t know about you, but I tend to ignore any calls that come from withheld numbers or when my phone simply says ‘No Caller ID’.    99% of the time it’s someone telling me I’ve been in a car accident (I haven’t), I need to claim PPI (I don’t) or there’s some urgent insurance […]

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How do I retain existing customers?

You might know that I’m a big fan of spending time with Kay, my wife. We make a concerted effort every week to have, what we call, date night. Sometimes, it’s date hours, but that’s not the point.  We consciously make an effort to plan it, schedule it and implement it. It’s really important to […]

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How can I ensure customer satisfaction?

On the 27th of May earlier this year, I proposed to Kay.      We were in her favourite place in the UK, Holkham Bay on the North Norfolk Coast.  Josie and I planned the whole event together and when we asked the question, it was from us, rather than just me.       The only […]

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