Tagged: customer service

How do I retain existing customers?

You might know that I’m a big fan of spending time with Kay, my wife. We make a concerted effort every week to have, what we call, date night. Sometimes, it’s date hours, but that’s not the point.  We consciously make an effort to plan it, schedule it and implement it. It’s really important to […]


How can I ensure customer satisfaction?

On the 27th of May earlier this year, I proposed to Kay.      We were in her favourite place in the UK, Holkham Bay on the North Norfolk Coast.  Josie and I planned the whole event together and when we asked the question, it was from us, rather than just me.       The only […]