On the 27th of May earlier this year, I proposed to Kay. We were in her favourite place in the UK, Holkham Bay on the North Norfolk Coast. Josie and I planned the whole event together and when we asked the question, it was from us, rather than just me. The only […]
Don’t make up your customer journey as you go along
I went to see a friend of mine last week. He’s what I’d call a ‘geeky’ type of guy and he’s my go-to ‘techie guy’ when things break, or I want to throw my laptop out of the window. He lives in Southampton. We’d arranged to spend an afternoon together, catching up and working […]
