Tagged: Customers

How can I ensure customer satisfaction?

On the 27th of May earlier this year, I proposed to Kay.      We were in her favourite place in the UK, Holkham Bay on the North Norfolk Coast.  Josie and I planned the whole event together and when we asked the question, it was from us, rather than just me.       The only […]


Don’t make up your customer journey as you go along

I went to see a friend of mine last week. He’s what I’d call a ‘geeky’ type of guy and he’s my go-to ‘techie guy’ when things break, or I want to throw my laptop out of the window.     He lives in Southampton.  We’d arranged to spend an afternoon together, catching up and working […]